FAQs
What shipping methods are available?
We ship via DHL.
For more details: Shipping Policy
Do you ship internationally?
Yes, DeFF offers international shipping via DHL.
How long does shipping usually take?
10–14 working days.
How do I track my order?
A tracking number will be provided via email after shipment.
What should I do if my tracking information is not updating?
Contact us for assistance.
Can I change my shipping address after placing an order?
You can request a change via customer service before shipment.
What if I provided incorrect shipping information?
DeFF is not responsible for delays or loss due to incorrect information.
What is DeFF's return policy?
Non-custom products can be returned within 7 days of receipt if unused and in original packaging.
For more details: Returns Policy
What condition must a returned item be in?
Must be unused, brand-new, with complete original packaging and accessories.
Who pays for return shipping?
Within 7 days: DeFF covers if using Convenience Store drop-off.
After 7 days or Overseas: Customer pays.
How do I request a return?
Contact our customer service here.
Can I return part of my order?
Yes, partial returns are allowed, subject to refund conditions.
Can I return international orders?
Yes, for international orders, the customer is responsible for return shipping costs.
Can I return an item after 7 days?
No, items returned after 7 days are not accepted unless defective.
How long does a refund take?
Credit card: ~14 working days
Bank transfer: ~14 working days
What happens if the item is damaged during shipping?
Contact us for assistance.