Shipping policy

Shipping Policy

Thank you for shopping at DEFF! Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [1 to 3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

(Please note: If we are experiencing a high volume of orders due to promotions or holidays, shipments may be delayed by a few days. Thank you for your patience and understanding.)

2. International Shipping

We currently offer international shipping to Worldwide.

International shipping rates will be calculated at checkout based on the package weight and destination.

Customs, Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. DEFF is not responsible for these charges if they are applied; they are your responsibility as the customer.

3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

4. Damages and Lost Items

We pack your items carefully prior to shipping. In the event that your order arrives damaged, please contact us within [48 hours] of delivery at [Your Customer Service Email]. Please include your order number and photos of the damaged item/packaging. We address these on a case-by-case basis and will work towards a satisfactory solution.