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Shipping policy

Shipping Policy

Thank you for shopping at DEFF! The following terms make up our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after you receive your order confirmation email. You'll receive another email when your order has shipped.

(Please note: during promotions or holidays, when order volumes are high, dispatch may be delayed by a few days. Thank you for your patience.)

2. Shipping Rates

All orders ship from our warehouse in Taiwan. We charge one flat shipping rate per order, no matter how many items you buy:

  • Hong Kong, Macau, mainland China, Singapore, Malaysia, Thailand, Vietnam, the Philippines, Indonesia, Cambodia, Laos, Myanmar, Bangladesh, Bhutan and Nepal: US$9.99 (Express)
  • Europe (including the UK and EU countries), the Middle East, Oceania (including Australia and New Zealand), Japan, South Korea and the rest of Asia: US$19.99 (Express)
  • The Americas (including the United States, Canada and Latin America) and Africa: US$29.99 (Express)
  • Taiwan: convenience-store pickup NT$60, or home delivery NT$95

If you check out in another currency, the shipping rate is converted at the current exchange rate. We don't currently offer free shipping.

3. Carriers and Delivery Times

International orders ship by tracked express: Chunghwa Post EMS for most destinations, and SF Express for Hong Kong and mainland China. Based on recent orders, parcels usually arrive within these times after dispatch:

  • Hong Kong and mainland China: 1–2 days
  • Southeast Asia: 2–5 days
  • United States and Australia: 4–8 days
  • UK and Europe: 6–10 days (occasionally up to two weeks)

These are estimates. Delivery may take longer during holidays or if there are customs delays.

4. Customs, Duties and Taxes

For orders shipped outside Taiwan, import duties, taxes (including VAT or GST) and customs-clearance fees are not included in our prices and are not collected at checkout, except US state sales tax where it applies. If your destination country charges them, customs or the delivery carrier will collect them when your parcel arrives. These charges are your responsibility as the customer.

  • European Union: import VAT applies to every parcel. Since 1 July 2026, parcels valued up to €150 are also charged a flat customs duty of €3 per item category. Your postal service may add a clearance fee.
  • United Kingdom: import VAT and a carrier handling fee may apply.

5. Order Tracking

When your order ships, we'll email you a tracking number. Please allow 24–48 hours for tracking information to become available. You can also follow your parcel on our order tracking page at deff.international/apps/17TRACK.

If your order hasn't arrived within 14 days of your shipping confirmation email, please contact us at admin@deff-intl.com with your name and order number, and we'll look into it for you.

6. Damaged Items

We pack every order carefully before shipping. If your order arrives damaged, please contact us at admin@deff-intl.com within 14 days of delivery. Include your order number and photos of the damaged item and packaging. We handle each case individually and will work with you toward a satisfactory solution.