Politique de remboursement

Returns & Right of Withdrawal

For international orders (including all EU countries), you have 14 days after receiving your item to request a return, without giving any reason. If your order ships in more than one parcel, the 14-day period starts on the day the last item is delivered. If the deadline falls on a weekend or public holiday, it is extended to the next business day.

For orders delivered within Taiwan, you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to request a return

The fastest way is to log in to your account at account.deff.international, open the order, and submit a return request. You can also contact us at admin@deff-intl.com. Returns need to be sent to the following address: 9F, No. 50, Minquan Rd., Xindian Dist., New Taipei City 231, Taiwan.

Return shipping

You are responsible for arranging the return shipment and for the cost of return shipping. We recommend using a tracked shipping service, as we cannot issue a refund for returns lost in transit without proof of shipment. Items sent back to us without first requesting a return will not be accepted.

Order cancellations

If your order has not shipped yet, you can cancel it directly from your account page at any time before it is fulfilled, and you will receive a full refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, we will refund the full price of the returned items, including the cost of standard (least expensive) outbound shipping where required by law, within 14 days of receiving your return or proof of return shipment. Refunds are issued to your original payment method. We do not charge any restocking or handling fees. Please remember it can take some time for your bank or credit card company to process and post the refund.

You can always contact us for any return question at admin@deff-intl.com.