환불 정책

Returns & Right of Withdrawal

14-day returns, worldwide, for any reason. You can return any item within 14 days of receiving it, no reason required. This applies to all countries, including the EU, the UK and Taiwan. If your order arrives in multiple packages, the 14 days start when the last package arrives. If the deadline falls on a weekend or public holiday, it automatically extends to the next business day.

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging, together with the receipt or proof of purchase.

How to request a return

The fastest way is to log in to your account at account.deff.international, open the order and submit a return request. You can also contact us at admin@deff-intl.com. Please do not send items back before requesting a return; returns must be sent to: 9F, No. 50, Minquan Rd., Xindian Dist., New Taipei City 231, Taiwan.

Return shipping

For change-of-mind returns, you are responsible for arranging the return shipment and for the cost of return shipping. If the item is defective, damaged on arrival or you received the wrong item, we cover the return shipping. We recommend a tracked shipping service, as we cannot issue a refund for returns lost in transit without proof of shipment.

Defective, damaged or wrong items (DOA)

DEFF products do not come with a separate manufacturer warranty; we handle defects on a DOA (dead on arrival) basis. Please inspect your order on arrival and contact us within 14 days of delivery if an item is defective, damaged or incorrect. We will offer a refund or replacement and cover the return shipping. This does not affect any statutory rights you have under the consumer laws of your country.

Order cancellations

If your order has not shipped yet, you can cancel it from your account page at any time before it is fulfilled and you will receive a full refund.

Non-returnable items

Custom or personalized items (such as engraved products or special orders) and gift cards cannot be returned unless they are defective. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, we refund the full price of the returned items, including the standard (least expensive) outbound shipping cost where required by law, within 14 days of receiving your return or proof of return shipment. Refunds are issued to your original payment method. We do not charge any restocking or handling fees. Your bank or card issuer may need some additional time to post the refund.

For any return question, contact us at admin@deff-intl.com.